Developers of Sympa

[elijah <address@concealed>]

address@concealed wrote:
>      Two Generic Docs designed to be easily customized for
>      particular site requirements and policies:
> 
>        - list owner's manual
>        - subscriber guide (very brief)

We have started something like that here:
   http://help.riseup.net/lists/

Unfortunately, these help pages are written for a highly customized
wwsympa template. When we upgrade, we will likely be moving to a more
standardized sympa, now that the templates are improved.

We have not translated these pages yet, in anticipation that the
interface will change soon.

Without these help pages, we would be totally lost: we just passed the
million (active) subscriptions mark. We would not have the (volunteer)
labor to support so many users, except that almost all the questions
people have can be answered by our help pages. Currently, the number one
help ticket we get is 'i lost my list when i changed my email address'.

-elijah