The mailing list for listmasters using Sympa

[Olivier Salaün <address@concealed>]

I'm still confused, sorry, but could you precise if the "Before you ask 
questions" you submitted:

a) is a copy/paste of the template you use for your company's customers 
and you forgot to remove the "paid support" parts?

OR

b) intentionnaly referred to "paid support" for the Sympa users community?

Thank you

Le 27/06/2022 à 15:33, IKEDA Soji a écrit :
> Hi Olivier,
>
> > 2022/06/27 15:51、Olivier Salaün <address@concealed>のメール:
> >
> > Dear Soji,
> >
> > I'm wondering why you insist so much on "paid support" below?
> >
> > It really sounds weird to me 😕
> Because I myself am engaged in such paid support.
>
> The information that I requested in the following sections in my previous 
> post are the kind of information that I would like to request to my customers 
> on a daily works.
>
> Because, without these information, at a minimum, we cannot even begin to 
> investigate the problem.
>
> Frankly, paid support is easier than support on user’s mailing list. Because if we 
> show such a guidelines to the customer, the customer will think, "Well, I 
> paid for this, so I'll do as they say”.
>
> Anyways, this is a draft. Please tolerate overstatement and correct it.
>
> Regards,
> — Soji
>
>
> > > Le 25/06/2022 à 13:09, IKEDA Soji a écrit :
> > > [...]
> > > Before you ask questions
> > > ------------------------
> > >
> > > At first, consider using paid support if either of the following
> > > apply:
> > >
> > >    - The deadline for resolving the problem you are facing is imminent
> > >      and can never be extended.
> > >
> > >    - You do not want to learn about Sympa and do not intend to be
> > >      able to solve the problem on your own in the future.
> > >
> > > Technical mailing lists are not the "support center" but a kind of
> > > "mutual aid society".  No one is obligated to solve your problem.  If
> > > you want someone to fulfill such an obligation, please hire such a
> > > persons with your money.  There are some persons on this mailing list
> > > from organizations that provide such services for the users of Sympa,
> > > so ask them.
> > >
> > > If you decide not to use paid support, then read on.
> > > [...]
> > --
> > Olivier Salaün
> > DSI / pôle SI / équipe SNUM
> > Tel : 02 23 23 74 54
--
Olivier Salaün
DSI / pôle SI / équipe SNUM
Tel : 02 23 23 74 54