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["Stefan Hornburg (Racke)" <address@concealed>]

On 28/06/2022 09:03, Olivier Salaün wrote:
> Dear Soji,
>
> Le 27/06/2022 à 22:24, IKEDA Soji a écrit :
> > 2022/06/27 22:51、Olivier Salaün <address@concealed>のメール:
> > > I'm still confused, sorry, but could you precise if the "Before you ask 
> > > questions" you submitted:
> > >
> > > a) is a copy/paste of the template you use for your company's customers and you forgot 
> > > to remove the "paid support" parts?
> > >
> > > OR
> > >
> > > b) intentionnaly referred to "paid support" for the Sympa users community?
> >
> > Neither.
> >
> > To begin with, I wrote, there are conditions for choosing over paid support.  
> > You don’t object to it, do you?
>
> Sorry but I still don't understand why anywhere in the Sympa projects we 
> should advertise for paid support.

Hello Olivier,

actually we are doing this for a long time 
(https://www.sympa.org/technical_support).

There are certainly cases where requests can not fulfilled by the community, 
so a hint to professional support is OK in my opinion.
Especially from a person who invested so much time into the Sympa project.

Regards
         Racke
 
> You can consider this as an objection; but if other Sympa users don't matter, 
> then feel free to gone on in that direction
>
>
>
> > Anyways, it is concidered off-topic to elaborate on this document, so would 
> > we submit an issue to the document project and discuss it there?
> >
> > https://github.com/sympa-community/sympa-community.github.io


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