The mailing list for listmasters using Sympa

[IKEDA Soji <address@concealed>]

Hi Olivier,

> 2022/06/27 15:51、Olivier Salaün <address@concealed>のメール:
> 
> Dear Soji,
> 
> I'm wondering why you insist so much on "paid support" below?
> 
> It really sounds weird to me 😕

Because I myself am engaged in such paid support.

The information that I requested in the following sections in my previous 
post are the kind of information that I would like to request to my customers 
on a daily works.

Because, without these information, at a minimum, we cannot even begin to 
investigate the problem.

Frankly, paid support is easier than support on user’s mailing list. Because 
if we show such a guidelines to the customer, the customer will think, "Well, 
I paid for this, so I'll do as they say”.

Anyways, this is a draft. Please tolerate overstatement and correct it.

Regards,
— Soji


>> Le 25/06/2022 à 13:09, IKEDA Soji a écrit :
>> [...]
>> Before you ask questions
>> ------------------------
>> 
>> At first, consider using paid support if either of the following
>> apply:
>> 
>>   - The deadline for resolving the problem you are facing is imminent
>>     and can never be extended.
>> 
>>   - You do not want to learn about Sympa and do not intend to be
>>     able to solve the problem on your own in the future.
>> 
>> Technical mailing lists are not the "support center" but a kind of
>> "mutual aid society".  No one is obligated to solve your problem.  If
>> you want someone to fulfill such an obligation, please hire such a
>> persons with your money.  There are some persons on this mailing list
>> from organizations that provide such services for the users of Sympa,
>> so ask them.
>> 
>> If you decide not to use paid support, then read on.
>> [...]
> 
> -- 
> Olivier Salaün
> DSI / pôle SI / équipe SNUM
> Tel : 02 23 23 74 54
>