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  • From: Olivier Salaün <address@concealed>
  • To: address@concealed
  • Subject: Re: [sympa-users] How to ask the question to solve the problem about Sympa [draft]
  • Date: Mon, 27 Jun 2022 08:51:11 +0200

Dear Soji,

I'm wondering why you insist so much on "paid support" below?

It really sounds weird to me 😕

Le 25/06/2022 à 13:09, IKEDA Soji a écrit :
[...]
Before you ask questions
------------------------

At first, consider using paid support if either of the following
apply:

- The deadline for resolving the problem you are facing is imminent
and can never be extended.

- You do not want to learn about Sympa and do not intend to be
able to solve the problem on your own in the future.

Technical mailing lists are not the "support center" but a kind of
"mutual aid society". No one is obligated to solve your problem. If
you want someone to fulfill such an obligation, please hire such a
persons with your money. There are some persons on this mailing list
from organizations that provide such services for the users of Sympa,
so ask them.

If you decide not to use paid support, then read on.
[...]

--
Olivier Salaün
DSI / pôle SI / équipe SNUM
Tel : 02 23 23 74 54




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