The mailing list for listmasters using Sympa

["Stefan Hornburg (Racke)" <address@concealed>]

On 17/01/2025 20:52, Gingko wrote:
> Hello,
>
> I have Sympa (version 6.2.70, Linux Debian 12 packaging) running with several 
> mailing lists and several domains since a few months.
>
> On these mailing lists, I have several users, moderators or owners who tried 
> to create or request a new password, using the web interface.
>
> Each time, they get a message saying that an email has been sent to them, 
> allowing to define a new password, and asking them to check their mailbox.
>
> But they receive actually absolutely nothing.
>
> I checked myself with my own emails, and the result is the same: I do not 
> receive anything.
>
> If I read my Postfix log files, I cannot find anything around the requesting 
> time suggesting that something has been sent, not sent or even just tried.
> But if any email is sent to the list, I can properly see there the log lines 
> corresponding to all messages sent to all users.
>
> This is true for any of the 6 domains on which I have lists on this server.
>
> If I read the Sympa log files (which is defined with log_level 0) I can read 
> the following, added on that time (private data has been munged) :
>
> Jan 17 20:13:02 srv5 wwsympa[3718023]: info 
> main::do_requestpasswd(address@concealed) [robot listdomain.fr] [session 
> 32352707980684] [client 2a01:/<my server ipv6 address>/:7d39]
> Jan 17 20:13:02 srv5 wwsympa[3718023]: notice 
> Sympa::Spindle::ProcessTemplate::_twist() Processing Sympa::Message::Template; 
> address@concealed; 
> address@concealed; 
> address@concealed; address@concealed; 
> template=sendpasswd; action=requestpasswd Jan 17 20:13:02 srv5 wwsympa[3718023]: 
> notice Sympa::Spool::Outgoing::store() Message Sympa::Message::Template is stored 
> into bulk spool as 
> <address@concealed,3718023,7352> 
> Jan 17 20:13:02 srv5 wwsympa[3718023]: notice Sympa::WWW::Tools::_get_css_url() 
> Template file /usr/share/sympa/default/web_tt2/css.tt2 or configuration has 
> changed; updating CSS file /var/lib/sympa/css/listdomain.fr/style.css

Hello Gingko,

are these messages still around in the /var/spool/sympa/* directories?

Regards
  Racke

/ >
> This does not contain any information telling if the message has been sent or 
> not sent.
>
> Increasing the log level adds a lot of garbage, but nothing that seems more 
> significant.
>
> I notice, however, in the middle of these logs, several “sender” addresses 
> like *address@concealed* or *address@concealed* 
> which are likely not valid.
> They should likely be *address@concealed* or *address@concealed*.
> *listes.listdomain.fr* is the web server domain, but list related emails 
> should only end by *@listdomain.fr*.
> I don't know how to change that.
>
> Messages are expected to be DKIM signed.
>
> It seems to me that it did worked a little on the past, however, as otherwise 
> I couldn't have created my own administrative passwords.
>
> Please could you tell me what I did wrong, and how I can allow my list users, 
> moderators and owners to create or request a password on their emails in 
> order to access the list web interface?
>
> Regards,
>
> Gingko


--
Automation expert - Ansible and friends
Linux administrator & Debian maintainer
Perl Dancer & conference hopper