The mailing list for listmasters using Sympa

[Gingko <address@concealed>]

Hello.

No one can answer this?
Is there another support place where I could ask this question?
This is somewhat critical...

Gingko

De : Gingko <address@concealed>

Envoyé : vendredi 17 janvier 2025 à 8:52 PM UTC+1

Pour : address@concealed

Sujet : [en@sympa] Unable to request or reset lists passwords

Hello,

I have Sympa (version 6.2.70, Linux Debian 12 packaging) running with several mailing lists and several domains since a few months.

On these mailing lists, I have several users, moderators or owners who tried to create or request a new password, using the web interface.

Each time, they get a message saying that an email has been sent to them, allowing to define a new password, and asking them to check their mailbox.

But they receive actually absolutely nothing.

I checked myself with my own emails, and the result is the same: I do not receive anything.

If I read my Postfix log files, I cannot find anything around the requesting time suggesting that something has been sent, not sent or even just tried.
But if any email is sent to the list, I can properly see there the log lines corresponding to all messages sent to all users.

This is true for any of the 6 domains on which I have lists on this server.

If I read the Sympa log files (which is defined with log_level 0) I can read the following, added on that time (private data has been munged) :

Jan 17 20:13:02 srv5 wwsympa[3718023]: info main::do_requestpasswd(address@concealed) [robot listdomain.fr] [session 32352707980684] [client 2a01:<my server ipv6 address>:7d39] 
Jan 17 20:13:02 srv5 wwsympa[3718023]: notice Sympa::Spindle::ProcessTemplate::_twist() Processing Sympa::Message::Template ; address@concealed; address@concealed; address@concealed; address@concealed; template=sendpasswd; action="requestpasswd"
Jan 17 20:13:02 srv5 wwsympa[3718023]: notice Sympa::Spool::Outgoing::store() Message Sympa::Message::Template  is stored into bulk spool as <address@concealed,3718023,7352>
Jan 17 20:13:02 srv5 wwsympa[3718023]: notice Sympa::WWW::Tools::_get_css_url() Template file /usr/share/sympa/default/web_tt2/css.tt2 or configuration has changed; updating CSS file /var/lib/sympa/css/listdomain.fr/style.css
      This does not contain any information telling if the message has
      been sent or not sent.
      
      Increasing the log level adds a lot of garbage, but nothing that
      seems more significant.
      
      I notice, however, in the middle of these logs, several “sender”
      addresses like address@concealed
      or address@concealed
      which are likely not valid.
      They should likely be address@concealed or
      address@concealed.
      listes.listdomain.fr is the web server domain, but list
      related emails should only end by @listdomain.fr.
      I don't know how to change that.
      
      Messages are expected to be DKIM signed.
      
      It seems to me that it did worked a little on the past, however,
      as otherwise I couldn't have created my own administrative
      passwords.
      
      Please could you tell me what I did wrong, and how I can allow my
      list users, moderators and owners to create or request a password
      on their emails in order to access the list web interface?
      
      Regards,
      
      Gingko