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["McLaren, Terrence M" <address@concealed>]

Steve & Claude – Thank you for your insights.  After a thorough scrub of the logs, I’ve come to the conclusion the error was an intermittent problem related to the bulk.pls after a hardware restart.   We’re running 9 bulk.pls and they all generated the errors at  random times.  Intermittent because only ~6.3% of the messages sent through our sympa service developed the blank message problem.   We processed a total of 4228 messages (DoMessage events) and ~267 messages threw the error after the DoMessage event.  The error in the sympa log was in the form of:  "err internal error : current packet (messagekey= GUID) contain a ref to a null message". 

 

The fix was a restart of the service.  Since the restart, I haven’t seen any of the ‘null message’ errors.

 

-Terry McLaren

  University of Illinois

 

 

From: address@concealed [mailto:address@concealed] On Behalf Of McLaren, Terrence M
Sent: Tuesday, January 06, 2015 8:41 AM
To: address@concealed
Subject: [sympa-users] blank email sent to list members

 

Has anyone experienced this situation where a message is sent to a list, it’s archived properly but users receive a blank message.  Are there any known causes or solutions?

 

Any insight would be appreciated,

 

-Terry McLaren