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  • From: "Fillmore, Tom" <address@concealed>
  • To: Mark London <address@concealed>, address@concealed
  • Subject: Re: [sympa-users] View copy of bounced messages?
  • Date: Thu, 16 Aug 2018 18:28:57 -0700

Hi again -

It's true what you say but what I was thinking was a permanent retention of bounced messages per person, per list.  Ideally they would be able to be viewed on a page of bounced mails for the list overall (think archive but for bounces) plus link(s) to bounces when viewing a person's record.  I know, that's a tall order.

One possibility would be to capture the IDs of the mail (Sympa and the sending server), which may require custom headers. 

Another would be to create a cron job that saves the bounces off somewhere for additional processing, but it would be a lot easier if it was part of the platform.  Hmmm...  this part might be be fairly easy to implement outside the platform.  I can't recall where the (last) bounces are stored, do you know?



At Thursday, 08/16/2018 on 05:53 pm Mark London wrote:
Tom - There is a link called "View Last Bounce" when you click on a person's email address, if their email has been bouncing.   Once the person's email starts to work, then the last bounce message does disappear.   However, if a person's bounce count is greater than 0, the last error status is saved, and that could still be viewed, when clicking on the person's email address.   Although I'm just in the process of configuring Sympa, so I don't know how quickly long the status and bounce count is stored for a user.    Someone else here should be able to tell you that.

As an aside, the information about a person's bounced status is displayed at below their subscriber's information.    I 0have modified my template so that it is displayed at the top of the web page.  I figure that this information is more critical to see first, IMHO.

- Mark

On 8/16/2018 3:30 PM, Fillmore, Tom wrote:
Hi -

It would be nice if there was a way to retain copies of bounced messages with each list for easy viewing.  I run a site ( with more than 150 lists and have a lot of people who go over quota with their cell providers all the time then write in saying they are not getting posts.  That makes me crazy due to site volume - the site serves more than 12,000 people and sends roughly 8,000 pieces of mail on an average day.

As a workaround I have bounce messages go to private list(s) with only a couple members that review the contents.  My lists are geographically oriented, I have one bounce list per region.

Thanks for a great platform!!

Tom Fillmore
Southern California

At Thursday, 08/16/2018 on 10:41 am Mark London wrote:
Ok, I just found the "view last bounce" link after,  after first licking
on the link, sent in the "You should delete bouncing subscribers"
email.  Then I have to login to the site, and then click on the email
address, and then click on the "view last bounce" link.    It would nice
if either the bounced message, or the "view last bounce" link, was
already in the notification email itself, in order to help decide
whether the bounces are worth looking at. Unless there is a known way to
configure this already, I'm going to modify the notification email to
include that information.   Thanks.

Mark London

On 8/16/2018 1:30 PM, Mark London wrote:
> Is there a way to configure a Sympa mailing list, so that bounced
> messages (especially permanent ones) are forwarded to the list
> owner?    Or can the bounced messages be viewed via a link on the web
> page?  Thanks. - Mark
> Thanks.
> Mark London
> address@concealed

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