The mailing list for listmasters using Sympa

["Stefan Hornburg (Racke)" <address@concealed>]

On 11/28/19 12:53 PM, Lorenz, Sabine (SCC) wrote:
> Hello, everybody,
> 
>  
> 
> we currently use Sympa version 6.2.16 (installed as Debian package).
> 
> Our users are always experiencing the problem that users are irritated by 
> the address address@concealed,
> which is displayed as the sender of e-mails sent via a list. Many users 
> think that this is the mailing list email
> address and pass it on.
> 
> Therefore, it happens regularly that users send e-mails to this address and 
> do not notice that they have sent the e-mail
> not to the mailing list but to the list owners.
> 
> Even the owners do not immediately notice that the e-mail they received was 
> sent to the request address and not to the
> actual list address.
> 
>  
> 
> Users would prefer the address address@concealed not to 
> appear in the e-mail at all.
> 
> But since this is the sender address used by Sympa, is this probably not 
> possible, or is there a configuration option
> for not displaying this address as the sender address?
> 
> Has this problem already appeared in other institutions and how do you deal 
> with it?
> 
>  
> 
> Best regards,
> 
> Sabine Lorenz

Hello Sabine,

you can remove headers from outgoing emails, e.g. in your list config file:

remove_outgoing_headers Sender

This can be set from the web interface as well.

Regards
         Racke

> 
>  
> 
>  
> 
> ----------
> 
> Karlsruher Institut für Technologie (KIT)
> Steinbuch Centre for Computing (SCC)
> 
> Sabine Lorenz
> 
> Hermann von Helmholtz Platz 1
> 76344 Eggenstein-Leopoldshafen
> 
> Telefon: +49 721 608-28633
> E-Mail: address@concealed <mailto:address@concealed>
> www.kit.edu/scc <http://www.kit.edu/scc-Adresse>
> 
> Sitz der Körperschaft:
> Kaiserstraße 12, 76131 Karlsruhe
> 
> KIT – Die Forschungsuniversität in der Helmholtz-Gemeinschaft
> /Das KIT ist seit 2010 als familiengerechte Hochschule zertifiziert./
> 
> Weltoffene Hochschulen-Logo
> 
>  
> 


-- 
Ecommerce and Linux consulting + Perl and web application programming.
Debian and Sympa administration. Provisioning with Ansible.

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