The mailing list for listmasters using Sympa

["Davy Kager" <address@concealed>]

Uh oh, I think I forgot to mention the Sympa version being used…  I’m running v6.1.7 (and have tried a reinstall, just because, no luck there).

 

Cheers,

Davy

 

From: address@concealed [mailto:address@concealed] On Behalf Of Davy Kager
Sent: Friday, December 16, 2011 18:02
To: address@concealed
Subject: [sympa-users] WWSympa crashing on /firstpasswd

 

Hello!

 

Ever since I upgraded my server from openSUSE 11.4 to 12.1 WWSympa has been acting up, to my belief either because of Perl (now at 5.14.2) or the kernel (now at 3.1).  In my search for solutions I found reports similar to the problem I am about to describe, but without a solution.  So I thought I’d subscribe to this mailing list and see if anyone has any advice.  Even though I have some experience with Linux and LAMP I am by no means an expert on e-mail systems and the Perl language, so I’m sort of at a loss as to what to do next.

 

As the subject line suggests WWSympa seems to be working fine, people can log in and do their administrative work or manage their subscriptions.  But whenever someone tries to request a (new) password using the /firstpasswd URL they stumble upon HTTP 500: Internal Server Error.  Furthermore, as reported before, Perl is making quite a noise whenever WWSympa is doing something.

-          See here for an Apache log of the main WWSympa page being opened: http://davykager.com/uploads/error_log_1.txt

-          And this one, which is generated as soon as the user requests the new password: http://davykager.com/uploads/error_log_2.txt

The resulting entry in the system-wide Apache log is:

[Thu Dec 15 13:13:58 2011] [error] mod_fcgid: process /home/sympa/bin/wwsympa-wrapper.fcgi(13004) exit(communication error), get unexpected signal 11

And in the Sympa log file:

wwsympa[13004]: info WWSympa started

wwsympa[13004]: info [robot lists.domain.com] [session 8454997855322] [client 12.34.56.67] main::do_lists() do_lists(,)

wwsympa[13004]: info [robot lists.domain.com] [session 23799352598172] [client 12.34.56.67] main::do_firstpasswd() do_firstpasswd()

wwsympa[13004]: info [robot lists.domain.com] [session 23799352598172] [client 12.34.56.67] main::do_renewpasswd() do_renewpasswd()

wwsympa[13004]: info [robot lists.domain.com] [session 3889322632460] [client 12.34.56.67] main::do_requestpasswd() do_requestpasswd(address@concealed)

wwsympa[13004]: info Auth::create_one_time_ticket() Auth::create_one_time_ticket(address@concealed,lists.domain.com,choosepasswd,12.34.56.78) value = 50187807359589

Finally, this shows up in the system log, which is why I’m not sure if it’s just Perl being silly:

kernel: [1406370.333383] wwsympa.fcgi[13004] general protection ip:480801 sp:7fff8e9be870 error:0 in perl[400000+163000]

 

In my never-ending wisdom I lost my own password, so I can’t thoroughly check this right now, but I was told the rest of the web-interface is working as expected.  The /firstpasswd page was working too, until the system upgrade mentioned above.  So again, if there’s anything I can do to pinpoint the problem or perhaps fix it, I’d be grateful to hear of it.

 

Many thanks,

Davy