The mailing list for listmasters using Sympa

[Omen Wild <address@concealed>]

[ This is the second email of 2 for Sympa hangs we have had recently. ]

Yesterday we had the Sympa bulk mailers hang trying to send an email. 
The message "err Bulk::merge_msg() Incorrect charset '' ; cannot encode
in this charset" was logged about 10 times a second for hours until we
figured out what the problem was and how to work around it.

I have attached the email in base64 encoded form (as pulled from the
database).  The email displays fine in mutt, Thunderbird, and Outlook
2010.  It also was archived properly and can be viewed through the
archives without any problems.

The server is an up to date RHEL 6, kernel 2.6.32-71.24.1.el6.x86_64,
running sympa-6.1.4-1.20110407.RHEL6.src.rpm downloaded from
<http://sympa-ja.org/download/rhel/6/stable/SRPMS/>.  We have some custom
patches, but nothing that touches the digest code.

I have attached output from sympa_wizard.pl --check.  All modules are
up to date as of March.

Anyone have any thoughts on what could have caused this or how to
avoid it in the future?

Thanks,
   Omen

-- 
Omen Wild
Security Administrator
(530) 752-1700
[root@mauve ~]# /usr/sbin/sympa_wizard.pl --check      
##########################################################################################
# This process will help you install all Perl (CPAN) modules required by 
Sympa software.
# Sympa requires from 50 to 65 additional Perl modules to run properly. 
# The whole installation process should take around 15 minutes.
# You'll first have to configure the CPAN shell itself and select your 
favourite CPAN server.
# Note that you might prefer to install the required Perl modules using your 
favourite DEB/RPM mechanism.
# Feel free to interrupt the process if needed ; you can restart it safely 
afterward.
##############################################################################################
Strike return key to continue...

******* Check perl for SYMPA ********

Checking for PERL version:
-----------------------------
your version of perl is OK (5.010001  >= 5.008)

Checking for REQUIRED modules:
------------------------------------------
perl module          from CPAN       STATUS
-----------          ---------       ------
Archive::Zip         Archive-Zip    OK (1.31_01 >= 1.05)
CGI                  CGI            OK (3.35   >= 3.35)
DBD::mysql           Msql-Mysql-modulesOK (4.013  >= 4.008)
DBI                  DBI            OK (1.609  >= 1.48)
DB_File              DB_FILE        OK (1.82   >= 1.75)
Digest::MD5          Digest-MD5     OK (2.39   >= 2.00)
Encode               Encode         OK (2.35   >= 1.0)
FCGI                 FCGI           OK (0.71   >= 0.67)
File::Copy::Recursive File-Copy-RecursiveOK (0.38   >= 0.36)
HTML::FormatText     HTML-Format    OK (2.04   >= 1.0)
HTML::StripScripts::Parser HTML-StripScripts-ParserOK (1.03   >= 1.03)
HTML::TreeBuilder    HTML-Tree      OK (4.1    >= 1.0)
IO::Scalar           IO-stringy     OK (2.110  >= 1.0)
LWP                  libwww-per     OK (5.833  >= 1.0)
Locale::TextDomain   libintl-perl   OK (1.20   >= 1.0)
MHonArc::UTF8        MHonArc        OK (2.6.16 >= 2.6.0)
MIME::Base64         MIME-Base64    OK (3.08   >= 3.03)
MIME::Charset        MIME-Charset   OK (1.006.2 >= 1.006.2)
MIME::EncWords       MIME-EncWords  OK (1.010.101 >= 1.010)
MIME::Lite::HTML     MIME-Lite-HTML OK (1.23   >= 1.23)
MIME::Tools          MIME-tools     OK (5.423  >= 5.423)
Net::Netmask         Net-Netmask    OK (1.9015 >= 1.9015)
Template             Template-ToolkitOK (2.22   >= 1.0)
Term::ProgressBar    Term-ProgressBarOK (2.09   >= 2.09)
Text::LineFold       Unicode-LineBreakOK (2011.0 >= 0.008)
Time::HiRes          Time-HiRes     OK (1.9721 >= 1.29)
URI::Escape          URI-Escape     OK (3.29   >= 1.35)
XML::LibXML          XML-LibXML     OK (1.70   >= 1.0)

Checking for OPTIONAL modules:
------------------------------------------
perl module          from CPAN       STATUS
-----------          ---------       ------
AuthCAS              AuthCAS        OK (1.4    >= 1.4)
Crypt::CipherSaber   CipherSaber    OK (1.00   >= 0.50)
DBD::Oracle          DBD-Oracle     OK (1.27   >= 0.90)
DBD::Pg              DBD-Pg         OK (2.15.1 >= 0.90)
DBD::SQLite          DBD-SQLite     OK (1.27   >= 0.90)
DBD::Sybase          DBD-Sybase     was not found on this system.
Setting FTP Passive mode
-> Usage of this module: Sybase database driver, required if you connect to a 
Sybase database.
-> Install module DBD::Sybase ? [n]n
File::NFSLock        File-NFSLock   OK (1.20   >= 1.0)
IO::Socket::SSL      IO-Socket-SSL  OK (1.31   >= 0.90)
Mail::DKIM           Mail-DKIM      OK (0.37   >= 0.36)
Net::LDAP            perl-ldap      OK (0.40   >= 0.27)
Net::SMTP            libnet         OK (2.31   >= 1.0)
SOAP::Lite           SOAP-Lite      OK (0.712  >= 0.60)
******* NOTE *******
You can retrieve all theses modules from any CPAN server
(for example ftp://ftp.pasteur.fr/pub/computing/CPAN/CPAN.html)
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Attachment: smime.p7s
Description: S/MIME cryptographic signature