The mailing list for listmasters using Sympa

[Patrick Unthank <address@concealed>]

Hi All,

Please see the error reported below. Can anyone help?

-- 

Kind regards, 

 

 

Patrick Unthank 

DevOps Team lead 

 

GÉANT  

T: +44 (0)1223 371 368 

M: +44 (0)7795 121 994 

 

Networks • Services • People  

Learn more at www.geant.org​ 

 

GÉANT Vereniging (Association) is registered with the Chamber of Commerce in Amsterdam with registration number 40535155 and operates in the UK as a branch of GÉANT Vereniging. Registered office: Hoekenrode 3, 1102BR Amsterdam, The Netherlands. UK branch address: City House, 126-130 Hills Road, Cambridge CB2 1PQ, UK.  

 

From: address@concealed <address@concealed>
Date: Monday, 15 September 2025 at 16:35
To: Patrick Unthank <address@concealed>
Cc: Linda Ness <address@concealed>
Subject: [Support technique RENATER - Groupware #150519] Server error returned when using link in email as moderator to reject moderated email

 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello,

I'm sorry but I can't help you. You can ask for support via this mailling list: https://lists.sympa.community/info/en

-- 

cordialement,

Équipe Support.

 

Le 2025-09-05 12:24:38, address@concealed a écrit :

Dear Support,

 

We have see that when using the reject link in the email to a list moderator it presents a server error. Using the other links for list view and ticket email view we do not see the same behaviour. We are running simp version 6.2.72

 

Below is the error we see. Please advise

 

Mailing list: address@concealed

Link causing the Internal server error: https://lists.geant.org/sympa/reject/cti-report_feedback/3090b30dc6a815b2c10db11bda7756b5

Detailed error info (also in screenshot):
"
Traceback

DIED: Parameter $tpl is not defined at /usr/share/sympa/lib/Sympa/Message/Template.pm line 64.
 at /usr/share/sympa/lib/Sympa/Message/Template.pm line 64.
        Sympa::Message::Template::new('Sympa::Message::Template', 'template', undef, 'data', HASH(0x42bbb80), 'context', Sympa::List <address@concealed>, 'rcpt', 'address@concealed', ...) called at /usr/share/sympa/lib/Sympa/Spindle.pm line 42
        Sympa::Spindle::new('Sympa::Spindle::ProcessTemplate', 'context', Sympa::List <address@concealed>, 'template', undef, 'rcpt', 'address@concealed', 'data', HASH(0x42bbb80), ...) called at /usr/share/sympa/lib/Sympa.pm line 394
        Sympa::send_file(Sympa::List <address@concealed>, undef, 'address@concealed', HASH(0x42bbb80)) called at /usr/libexec/sympa/wwsympa.fcgi line 7600
        main::do_reject() called at /usr/libexec/sympa/wwsympa.fcgi line 1562

 

 

-- 

Kind regards, 

 

 

Patrick Unthank 

DevOps Team lead 

 

GÉANT  

T: +44 (0)1223 371 368 

M: +44 (0)7795 121 994 

 

Networks • Services • People  

Learn more at www.geant.org​ 

 

GÉANT Vereniging (Association) is registered with the Chamber of Commerce in Amsterdam with registration number 40535155 and operates in the UK as a branch of GÉANT Vereniging. Registered office: Hoekenrode 3, 1102BR Amsterdam, The Netherlands. UK branch address: City House, 126-130 Hills Road, Cambridge CB2 1PQ, UK.  

 

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